FAQ
General Information
What types of products do you offer?
We provide a wide range of products, including e, dry goods, beverages, and specialty ethnic foods. See our catalog.
Do you have a product catalog?
Yes, we offer a digital product catalog available as a downloadable PDF or accessible through your account. If you do not have an account, please register here
What is the minimum order quantity?
The minimum order varies by distance from our warehouse. Please contact our office or your dedicated sales representative if you have an existing account with us.
Do you work with independent grocery stores as well as large supermarket chains?
Yes, we serve both independent grocery stores and larger supermarket chains.
Ordering Process
How do I place an order?
Orders can be placed through our online portal, via email, or by contacting your sales representative directly.
What are your payment terms?
Our standard payment terms are COD for new accounts, 30 day-terms standard, or special contractual arrangements for some accounts.
Can I order products not listed in your catalog?
Yes, we can source special or seasonal items upon request. Contact us directly or speak to your sales representative to discuss your requirements.
How far in advance should I place my order?
Orders should typically be placed at least 48 hours in advance. Specialty items may require more lead time.
Delivery and Logistics
What is your delivery schedule?
Deliveries are made from Monday to Thursday. The schedule varies by location. If you wish to know which delivery day your location falls on, please contact us directly or speak to your sales representative.
Is there a delivery fee?
Delivery fees depend on order size and location. MOQ orders qualify for free delivery.
What is your delivery area?
We deliver to Vancouver, Richmond, Burnaby, New Westminster, Surrey, North Vancouver. Please contact us to confirm if we serve your location.
What should I do if there is an issue with my delivery?
Inform our delivery driver, capture an image of the issue, and contact our office immediately for assistance with missing, damaged, or incorrect items. These claims must be made within 24 hours of delivery.
Product Information
Do you provide nutritional information for your products?
Yes, nutritional information is available for most items in our catalog or upon request.
Are your products locally sourced?
We prioritize local sourcing whenever possible, along with quality imports for specialty items.
Do you offer organic or specialty dietary products?
Yes, we provide organic, gluten-free, vegan, and other specialty dietary items.
How do you ensure product freshness?
We maintain strict cold-chain logistics and quality control protocols for all perishable products.
Support and Services
Do you offer promotional support for retailers?
Yes, we provide promotional materials and assistance with various programs that best fits the customer store for select products.
Can I speak to a sales representative before placing an order?
Absolutely! Our sales team is available to answer questions and guide you through the ordering process.
How can I set up an account with your company?
Register for an account by clicking here or contact us directly here.
How do you ensure product freshness?
We maintain strict cold-chain logistics and quality control protocols for all perishable products.